{"id":2717,"date":"2021-08-31T14:56:51","date_gmt":"2021-08-31T14:56:51","guid":{"rendered":"https:\/\/ninetheme.com\/themes\/venam\/v1\/?page_id=2717"},"modified":"2026-08-26T19:33:13","modified_gmt":"2026-08-26T19:33:13","slug":"retour-en-terugbetalingsbeleid","status":"publish","type":"page","link":"https:\/\/jbest.nl\/nl\/retour-en-terugbetalingsbeleid\/","title":{"rendered":"Retour- en Terugbetalingsbeleid"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2717\" class=\"elementor elementor-2717\">\n\t\t\t\t\t\t<section class=\"gap-default elementor-section elementor-top-section elementor-element elementor-element-e233e75 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e233e75\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column 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  .jb-return-section h2 {\n        font-size: 19px;\n    }\n\n    .jb-return-steps {\n        grid-template-columns: 1fr 1fr;\n        gap: 10px;\n    }\n\n    .jb-step {\n        padding: 15px;\n    }\n\n    .jb-step h3 {\n        font-size: 14px;\n    }\n\n    .jb-step p {\n        font-size: 12px;\n    }\n\n    .jb-return-contact {\n        padding: 27px 18px;\n        border-radius: 18px;\n    }\n\n    .jb-return-contact h2 {\n        font-size: 21px;\n    }\n\n    .jb-faq summary {\n        font-size: 14px;\n        padding: 16px 45px 16px 16px;\n    }\n\n    .jb-faq-answer {\n        padding: 0 16px 17px;\n    }\n}\n<\/style>\n\n\n<div class=\"jb-return-page\">\n\n    <!-- HERO -->\n    <section class=\"jb-return-hero\">\n\n        <div class=\"jb-return-icon\">\n            \u21a9\ufe0f\n        <\/div>\n\n        <h1>Retourneren &#038; Terugbetaling<\/h1>\n\n        <p>\n            Niet helemaal tevreden met je bestelling?\n            Hieronder vind je alle informatie over retourneren,\n            ruilen en terugbetalingen bij JBest.\n        <\/p>\n\n    <\/section>\n\n\n    <!-- INFO CARDS -->\n    <div class=\"jb-return-cards\">\n\n        <div class=\"jb-return-card\">\n            <div class=\"jb-return-card-icon\">\ud83d\udcc5<\/div>\n            <div>\n                <h3>14 dagen bedenktijd<\/h3>\n                <p>Bekijk de voorwaarden voor retourneren.<\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"jb-return-card\">\n            <div class=\"jb-return-card-icon\">\ud83d\udce6<\/div>\n            <div>\n                <h3>Veilig retourneren<\/h3>\n                <p>Neem eerst contact met ons op.<\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"jb-return-card\">\n            <div class=\"jb-return-card-icon\">\ud83d\udcb6<\/div>\n            <div>\n                <h3>Terugbetaling<\/h3>\n                <p>Na ontvangst en controle van je retour.<\/p>\n            <\/div>\n        <\/div>\n\n    <\/div>\n\n\n    <!-- E-BIKES -->\n    <section class=\"jb-return-section\">\n\n        <h2>\ud83d\udeb2 Retour van e-bikes<\/h2>\n\n        <p>\n            Vanwege de grootte, het gewicht en de aard van e-bikes\n            vragen wij je om altijd eerst contact met ons op te nemen\n            voordat je een e-bike retourneert.\n        <\/p>\n\n        <ul class=\"jb-return-list\">\n            <li>De e-bike moet zorgvuldig worden behandeld.<\/li>\n            <li>De fiets moet compleet worden geretourneerd.<\/li>\n            <li>Alle accessoires, sleutels, oplader en documentatie moeten worden meegestuurd.<\/li>\n            <li>De fiets mag niet onnodig beschadigd of sterk gebruikt zijn.<\/li>\n            <li>Neem altijd contact met ons op voordat je de fiets terugstuurt.<\/li>\n        <\/ul>\n\n        <div class=\"jb-return-warning\">\n            <strong>\u26a0\ufe0f Belangrijk<\/strong>\n            Gebruik de fiets niet uitgebreid als je van plan bent\n            gebruik te maken van je retourrecht. Schade of waardevermindering\n            kan invloed hebben op het terug te betalen bedrag.\n        <\/div>\n\n    <\/section>\n\n\n    <!-- ACCESSOIRES -->\n    <section class=\"jb-return-section\">\n\n        <h2>\ud83d\udce6 Retour van accessoires<\/h2>\n\n        <p>\n            Voor accessoires en andere kleinere producten gelden de\n            normale retourvoorwaarden.\n        <\/p>\n\n        <ul class=\"jb-return-list\">\n            <li>Het product moet ongebruikt zijn.<\/li>\n            <li>Het product moet compleet zijn.<\/li>\n            <li>De originele verpakking moet, indien redelijkerwijs mogelijk, worden behouden.<\/li>\n            <li>Neem contact met ons op voordat je het product retourneert.<\/li>\n        <\/ul>\n\n    <\/section>\n\n\n    <!-- HOW IT WORKS -->\n    <section class=\"jb-return-section\">\n\n        <h2>\ud83d\udd04 Zo werkt retourneren<\/h2>\n\n        <p>\n            Wil je een bestelling retourneren? Volg dan deze eenvoudige stappen.\n        <\/p>\n\n        <div class=\"jb-return-steps\">\n\n            <div class=\"jb-step\">\n                <div class=\"jb-step-number\">1<\/div>\n                <h3>Neem contact op<\/h3>\n                <p>\n                    Stuur ons je bestelnummer en vermeld\n                    waarom je wilt retourneren.\n                <\/p>\n            <\/div>\n\n            <div class=\"jb-step\">\n                <div class=\"jb-step-number\">2<\/div>\n                <h3>Retour goedkeuren<\/h3>\n                <p>\n                    Wij bekijken je aanvraag en geven\n                    je verdere retourinstructies.\n                <\/p>\n            <\/div>\n\n            <div class=\"jb-step\">\n                <div class=\"jb-step-number\">3<\/div>\n                <h3>Retour sturen<\/h3>\n                <p>\n                    Verpak het product zorgvuldig en\n                    stuur het volgens onze instructies terug.\n                <\/p>\n            <\/div>\n\n            <div class=\"jb-step\">\n                <div class=\"jb-step-number\">4<\/div>\n                <h3>Terugbetaling<\/h3>\n                <p>\n                    Na ontvangst en controle verwerken\n                    wij de terugbetaling.\n                <\/p>\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- REFUND -->\n    <section class=\"jb-return-section\">\n\n        <h2>\ud83d\udcb6 Terugbetaling<\/h2>\n\n        <p>\n            Zodra wij je retour hebben ontvangen en gecontroleerd,\n            wordt de terugbetaling verwerkt via de oorspronkelijke\n            betaalmethode, voor zover van toepassing.\n        <\/p>\n\n        <ul class=\"jb-return-list\">\n            <li>Wij controleren eerst het geretourneerde product.<\/li>\n            <li>Het product moet voldoen aan onze retourvoorwaarden.<\/li>\n            <li>De terugbetaling wordt daarna verwerkt.<\/li>\n            <li>De verwerkingstijd kan afhankelijk zijn van de gebruikte betaalmethode.<\/li>\n        <\/ul>\n\n    <\/section>\n\n\n    <!-- DAMAGED \/ WRONG -->\n    <section class=\"jb-return-section\">\n\n        <h2>\u26a0\ufe0f Product beschadigd of verkeerd geleverd?<\/h2>\n\n        <p>\n            Heb je een beschadigd, defect of verkeerd product ontvangen?\n            Neem dan zo snel mogelijk contact met ons op voordat je het\n            product terugstuurt.\n        <\/p>\n\n        <ul class=\"jb-return-list\">\n            <li>Vermeld je bestelnummer.<\/li>\n            <li>Beschrijf het probleem duidelijk.<\/li>\n            <li>Stuur indien mogelijk foto&#8217;s of video&#8217;s mee.<\/li>\n            <li>Wij bekijken de situatie en helpen je met de volgende stap.<\/li>\n        <\/ul>\n\n    <\/section>\n\n\n    <!-- FAQ -->\n    <section class=\"jb-return-section\">\n\n        <h2>\u2753 Veelgestelde vragen<\/h2>\n\n        <div class=\"jb-faq\">\n\n            <details>\n                <summary>Hoe kan ik een retour aanvragen?<\/summary>\n                <div class=\"jb-faq-answer\">\n                    Neem eerst contact met ons op met je bestelnummer\n                    en de reden van de retour. Wij informeren je vervolgens\n                    over de verdere stappen.\n                <\/div>\n            <\/details>\n\n            <details>\n                <summary>Kan ik een e-bike retourneren?<\/summary>\n                <div class=\"jb-faq-answer\">\n                    Ja, maar vanwege de grootte en het gewicht van een e-bike\n                    vragen wij je altijd eerst contact met ons op te nemen\n                    voordat je de fiets terugstuurt.\n                <\/div>\n            <\/details>\n\n            <details>\n                <summary>Wanneer krijg ik mijn geld terug?<\/summary>\n                <div class=\"jb-faq-answer\">\n                    Na ontvangst en controle van het geretourneerde product\n                    wordt de terugbetaling verwerkt.\n                <\/div>\n            <\/details>\n\n            <details>\n                <summary>Wat als mijn bestelling beschadigd aankomt?<\/summary>\n                <div class=\"jb-faq-answer\">\n                    Neem zo snel mogelijk contact met ons op en stuur indien\n                    mogelijk foto&#8217;s of video&#8217;s van de schade mee.\n                    Wij bekijken vervolgens de beste oplossing.\n                <\/div>\n            <\/details>\n\n            <details>\n                <summary>Kan ik een product ruilen?<\/summary>\n                <div class=\"jb-faq-answer\">\n                    Neem contact met ons op. We bekijken samen of een omruiling\n                    mogelijk is voor jouw bestelling.\n                <\/div>\n            <\/details>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- CONTACT -->\n    <section class=\"jb-return-contact\">\n\n        <h2>Hulp nodig met je retour?<\/h2>\n\n        <p>\n            Heb je een vraag over retourneren of terugbetaling?\n            Ons team helpt je graag verder.\n        <\/p>\n\n        <a class=\"jb-return-button\" href=\"\/contact\/\">\n            \ud83d\udcac Neem contact met ons op\n        <\/a>\n\n    <\/section>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u21a9\ufe0f Retourneren &#038; Terugbetaling Niet helemaal tevreden met je bestelling? Hieronder vind je alle informatie over retourneren, ruilen en terugbetalingen bij JBest. \ud83d\udcc5 14 dagen bedenktijd Bekijk de voorwaarden voor retourneren. \ud83d\udce6 Veilig retourneren Neem eerst contact met ons op. \ud83d\udcb6 Terugbetaling Na ontvangst en controle van je retour. \ud83d\udeb2 Retour van e-bikes Vanwege de&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2717","page","type-page","status-publish","hentry","nt-post-class","","thumb-none","excerpt-none"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retour- en Terugbetalingsbeleid - Jouw Beste E-bike<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jbest.nl\/nl\/retour-en-terugbetalingsbeleid\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retour- en Terugbetalingsbeleid - Jouw Beste E-bike\" \/>\n<meta property=\"og:description\" content=\"\u21a9\ufe0f Retourneren &#038; Terugbetaling Niet helemaal tevreden met je bestelling? 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